Reporting a Failed Job
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When your job fails, the best way for us to help you is to be able to locate the job, and trace back to a failure condition. Please DO NOT DELETE a job from your interface if you need help with it. To find your job, we need what's called the "Job Handle".
Locating the Job Handle:
- EASIEST: Look in your output for a file called _JOBINFO.TXT. Attach that file to an email message, or paste it in, and forward it to us.
- Another way: Go to the task pane, and find the job(s) that failed.
Click on the hyperlink in the "Label" column for each task that failed. It will open a window that shows something like this:
Tue Jul 11 05:31:29 PDT 2023 > COMPLETED : SUCCESS : NGBW-JOB-BEAST2_XSEDE-1B9304896E6D48AA8CB0786BDFF09122 : Output files retrieved. Task is finished.
The string in bold is the "jobhandle". For each job that fails, copy/ paste the whole mass of text or just the jobhandle into an email or bug report. The jobhandle lets us quickly identify each job, so we can troubleshoot efficiently.
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If there is a tool or a feature you need, please let us know.