user support


We are committed to providing excellent user support.
Our team is small, so perfection is not possible. But we are eager to learn about and attend to any issues users encounter.
Support is avaialble (minimally) M-F 9 AM - 5 PM Pacific Time. Response time is typically 2-4 hours during that time.

Bugs/Job Issues:
We encourage users to report issues through our Google Group.

Custom help is available:
Our team is highly experienced in running community HPC codes successfully. We are happy to work with individual users to provide advice, make new features and codes available, and to customize runs to meet user needs whenever possible. 
 

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